Question 1

What is Pin My Guard?

Accepted Answer

Pin My Guard brings shift planning, patrol records, incidents, resident requests and approved client reporting into one security operations platform.

Question 2

Who is it for?

Accepted Answer

It is built for South African guarding companies, estates, property managers and control rooms. Access depends on each person's role and the sites they are assigned.

Question 3

How do we start?

Accepted Answer

Request a demo and tell us about your team. We will confirm the next step, review your needs and agree a first-site plan. Submitting a request does not book an appointment or activate an account.

Question 4

What can clients see?

Accepted Answer

The client portal shows only the reports and summaries approved for that client. Raw GPS trails, private evidence and internal notes are not part of that view. Administrators control access and publication.

Question 5

Can guards work when signal is poor?

Accepted Answer

Some activity notes can be kept locally for later review. They do not complete or automatically resend shifts, scans, reports, uploads, messages or SOS alerts. Retry the action when connected. If an SOS is not confirmed, retry it and contact the control room immediately.

Question 6

Does requesting a demo commit us to a package?

Accepted Answer

No. The selected package is a starting point for discussion, not a purchase or a confirmed quote. We will agree scope, costs and setup before activation. There is no card payment on this form.

Guard management software for South African security teams