Client portal can show
- Monthly SLA scorecards with patrol completion and attendance percentages
- Published incident summaries
- Site instructions shared for client approval
- Scorecard sign-off, questions and requests
What a client can see
Private records excluded from client reports
- Raw GPS trails or private panic locations
- Device tokens, device health, or internal dispatch notes
- Internal administration files or company operating records
- Compliance files, support logs or internal audit details
A clear starting point for service reviews
Bring approved information into the conversation with trustees, owners and property managers. Clients can ask questions and sign off published monthly service scorecards where permitted, without changing the underlying operations records.
Start with the proof your clients ask for most.
Choose one reporting cycle and agree which scorecard, incident and site-instruction information should be published.