Guards
Start shifts, scan QR checkpoints, report incidents, review post orders and use Panic/SOS. Limited local activity notes can support later review, but they do not complete or repeat live actions or send SOS later.
Designed around estate roles
Residents
Use a separate resident app for panic, suspicious activity, estate information, alerts, contacts, and visitor pre-authorisation.
Clients and trustees
Review monthly service scorecards (patrol completion and attendance), published incident summaries and site instructions approved for your account. Sign off published scorecards where your role allows it; private operational records stay separate.
Estate rollout checklist
First site and gate pointsMap QR checkpoints
Resident safety scopeSeparate resident app access
Control-room workflowPanic queue and responder handover
Client reportingApproved-only portal policy
Emergency services
Pin My Guard is software for your security team. It helps your control room receive, track and hand over alerts, but it is not an emergency service or armed-response provider and does not replace SAPS, ambulance or fire services. Keep your existing emergency numbers and procedures in place.
Choose one estate and one workflow to prove first.
Map the guard, resident, control-room and client roles before deciding how to roll out beyond your first site.