Can't sign in?
- First time signing in? Wait until your administrator confirms that your access is active. Then open your portal, enter the work email address from your invitation and choose “Set or reset password”. We will email you a link to create your password. Check your spam or junk folder if it does not arrive.
- Forgot your password? Choose “Set or reset password” on the sign-in page, or “Forgot password” in the Guard or Resident app.
- Too many attempts? Wait a few minutes, then try again.
- Your browser or sign-in session could not be verified? Reload the page. If it keeps happening, allow pinmyguard.com in your ad or tracker blocker, or try another browser.
- Signed in to the wrong portal? Company administrators and managers use app.pinmyguard.com, control-room staff use control.pinmyguard.com, and client contacts use client.pinmyguard.com. Guards and residents use their mobile app.
- Still stuck? Email support@pinmyguard.com with your company name and the portal address you are using. Never send your password or a password link.
Contact & Quick Access
For company or estate setup, mobile app access, account help, personal-information requests, PAIA/POPIA queries or security incident coordination, contact support@pinmyguard.com.
Guard and Resident users can start a verified account and associated-data deletion request from the public Account & Data Deletion page. This is a human-reviewed request route, not instant automated deletion, and it remains available without app access.
New to Pin My Guard? The getting started page shows which portal or app matches your role and how to set your first password.
Select your support area:
Company Dashboard Support
Company and estate administrators manage operations via app.pinmyguard.com. Use this dashboard for sites, guard schedules, resident lists, client access, compliance records and manual EFT billing.
Manual ZAR EFT Billing
Pin My Guard uses manual ZAR EFT invoicing. The platform contains no card processors or payment gateways. Pay by bank transfer to the details shown on your invoice and include its reference number. Payment remains pending until our finance team confirms it. If a transfer is delayed, administrators can request a grace period in the billing panel. The request needs review; it does not itself confirm an extension or prevent a suspension.
PSiRA Tracking
The system tracks guard PSiRA registration numbers and issues visual warning alerts for expiring or lapsed certifications. Schedulers will see warning flags when assigning lapsed guards. Note: Pin My Guard is a tracking tool and does not legally certify or verify officer PSiRA compliance; security operations managers retain legal liability for certification checks.
Assistive AI Operations
AI features (risk forecasts, shift reports and scheduling drafts) are optional and switched on only when agreed with your company. An administrator must review, and approve or change, every AI suggestion before it is published or acted on.
Control-Room Operator Support
Operators coordinate active responders and respond to panic alerts via control.pinmyguard.com.
- Emergency SOS Triage: Unacknowledged panic events trigger high-priority visual warnings and audio sirens. Respond immediately, assign responders, and transition panic status to dispatch or resolved.
- Location freshness: Responder markers fade when location updates are old. Updates older than 5 minutes show a warning. Do not assume an old marker shows someone's current location.
- Handover Log: Submit handover notes at shift end to ensure seamless coordination between operating teams.
Client Portal Support
HOA managers and security clients review approved service quality data via client.pinmyguard.com.
- What the portal shows: Monthly SLA scorecards (patrol completion and attendance percentages), published incident summaries and site instructions for your approval.
- Approved reports and assigned actions: Clients can read only reports and summaries approved for their account. Where permitted, they can submit queries or sign off a published scorecard. These actions do not change guard records, patrols or incident handling.
- Privacy redactions: Client reports never include raw GPS trails, device details, residents' panic locations, audit logs or internal handover notes.
- Monthly service scorecards: Review a published scorecard and record acceptance where permitted. Sign-off does not change the approved report. You can send later questions through Ask a question; a completed monthly sign-off cannot be signed again.
Guard Mobile App Support
The Guard app is a separate app for security officers on shift.
- Shift location records: Start your shift to activate GPS tracking while the Guard app is in the foreground. Tracking stops when you end your shift, and the app does not request background location.
- QR Checkpoint Scanning: Scan the physical QR code at your checkpoint. The server checks the code, assigned route and current location before it records the patrol check-in.
- When signal is poor: Limited activity notes can stay on the device for later review. Sending those notes does not perform or resend a shift, scan, evidence upload, report, message or SOS. Retry the actual action when connected. Never wait for SOS to auto-send: retry it and contact the control room immediately if it is not confirmed. Do not clear pending activity notes unless a supervisor instructs you, because the recovery context will be lost.
- Workforce Content & Reporting: Review and accept the current Guard Workforce & Community Terms before creating Guard-authored operational content. Active post orders and assigned tasks have separate Report content and Report sender actions for private human review. Reporting never mutes Panic/SOS or life-safety alerts.
- Confirming SOS: Tapping Panic/SOS starts a 3-second preparation countdown. Keep the screen open, then tap Confirm SOS to send. Cancel stops preparation. If sending is not confirmed, retry and contact the control room immediately; do not assume a responder received the alert.
Resident Mobile App Support
The Resident app is a separate app for estate residents, for safety and estate communication.
- Location use: To limit the personal information collected, the Resident app does not track your location during daily use. After you confirm Panic/SOS, the app captures your GPS coordinates once and sends them with the alert to direct responders. The app does not continuously track you or request background location.
- Emergency SOS: Tap Panic/SOS, keep the screen open through the preparation countdown, then tap Confirm SOS to send to your estate's control room. Check the result. If sending is not confirmed, retry and contact the control room immediately; do not assume a responder received the alert.
- Suspicious Activity & Alerts: Submit text reports for control-room triage after accepting the current Resident Community Terms and Content Policy. Every published estate notice has separate Report this content and Report sender actions for private human review.
Following up on an enquiry
A person on our team reads every enquiry and demo request. When you send an enquiry from our website, it is saved and a reference number is shown on screen. If you have not heard from us, email hello@pinmyguard.com with your company name, your enquiry reference (if you have one) and the date you sent it.
For onboarding questions after your company has signed up, contact support@pinmyguard.com with the subject “PMG Onboarding: [company] [reference]”.
Compliance and Notices
Please review the full Privacy and POPIA/PAIA notice. To request deletion of a Guard or Resident app account and associated data, use the public deletion-request route. New users can find their portal or app on the getting started page.