Active SOS queue
Source role, elapsed time, status, GPS accuracy, battery signal, and responder assignment context.
What operators need first
Confirmation safeguards
Critical actions such as false alarm, resolve, dispatch, and close require clear operator intent and reason capture.
Manual phone fallback
When push notification or network delivery is uncertain, operators can log phone escalation notes for review.
Human decisions stay human
AI can assist with summaries or follow-up suggestions, but it must not decide final dispatch priority, suspend users, publish reports, or make legal/compliance determinations.
Supervised drill flow
AcknowledgeOperator confirms triage
Assign responderNearest healthy candidate reviewed
Escalate or resolveReason and notes captured
HandoverSupervisor-visible log retained
Map your control-room workflow before rollout.
Start with one supervised site, the people who acknowledge alerts, and the handover evidence your team needs to retain.