Active SOS queue
See who raised the alert, how long it has been open, its current status and the location and device information available.
What operators need first
Confirmation safeguards
Critical actions such as false alarm, resolve, dispatch, and close require clear operator intent and reason capture.
Manual phone fallback
When alert delivery is uncertain, contact the responder or control room directly and record the outcome. A saved note does not prove that someone received the alert.
Human decisions stay human
AI can assist with summaries or follow-up suggestions, but it must not decide final dispatch priority, suspend users, publish reports, or make legal/compliance determinations.
How an alert is handled
AcknowledgeOperator starts reviewing the alert
Assign responderReview location and availability
Escalate or resolveReason and notes captured
HandoverSupervisor-visible log retained
Map your control-room workflow before rollout.
Start with one site, the people who acknowledge alerts, and the handover notes your team needs to keep.