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Pin My Guard Secure first access

Getting started with Pin My Guard

Activate your Pin My Guard access once your administrator has approved your invitation. Find the right company dashboard, client portal, control room, Guard app or Resident app, then follow the first sign-in steps below.

Role pending Access by assigned role Separate company workspaces Administrator approval required

Invite details required

No invitation details found — choose your role below or ask your administrator to confirm that access has been reviewed and activated.

  1. Ask your company or estate administrator to confirm that your invitation is approved and active.
  2. Open the assigned portal and choose “Set or reset password”, or “Forgot password” in the mobile app, to request a setup email. Never share the reset link.
  3. Sign in to the correct portal or mobile app for your role.

Password setup links are requested after administrator approval. Choose “Set or reset password” on the web or “Forgot password” in the mobile app, open the email privately, and never forward or paste its link into a support message.

Activation URLs are routing helpers only. Passwords, reset links, emails, emergency GPS, client reports, resident details, admin files, evidence files, and private company records are never placed in the URL.

Your login route Assigned portal pending

The role in your invite decides which app or portal opens.

Access boundary

Your account must have the matching company, role and assigned access before private records can open.

Email activation support
Company administrator Manage guards, residents, sites, client access, reports, POPIA/PAIA and PSiRA tracking. Open Company Dashboard Control-Room User Operate live panic/SOS queues, responder assignment, GPS context, incidents, routes and handover notes. Open Control Room Client Portal User Review the monthly SLA scorecards, published incident summaries and site instructions approved for your client account. Open Client Portal Guard App User Use the separate Guard App for shifts, patrol proof, SOS, incidents, evidence and messaging. Local activity notes are for review only; they never repeat live actions or send SOS later. Open Guard App Support Resident App User Use the separate Resident App for panic/SOS, suspicious activity, estate alerts and emergency contacts. Open Resident App Support

Before using live access, review the Privacy and POPIA/PAIA notice.